Privacy Policy

Coach Dale Hansford, trading under D Hansford Personal Training (ABN [your number]) (“we”, “us”, “our”) operates the website coachdalehansford.com.au. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: [29/03/2026]

1. Information We Collect

We may collect the following types of personal information:

Contact details — name, email address, phone number, and suburb or location, provided when you submit a form on our website, book a discovery call, or contact us directly.

Health and training information — training history, injury history, goals, and related information provided during consultations or as part of our personal training or treatment services. This may include sensitive information under the Privacy Act.

Professional information — coaching experience, qualifications, and business details provided when applying for our Program Design Mentorship or coach education services.

Technical data — IP address, browser type, pages visited, and referring URL, collected automatically through cookies and analytics tools when you visit our website.

2. How We Use Your Information

We use your personal information to respond to enquiries and provide the services you have requested, including personal training, treatment services, and coach education programs. We also use it to send you relevant communications about our services if you have opted in, to improve our website and user experience, and to comply with our legal obligations.

We will not use your personal information for purposes other than those described in this policy without your consent.

3. Third-Party Services

We use the following third-party platforms to operate our business. Your information may be processed by these services in accordance with their own privacy policies:

HubSpot — customer relationship management and form handling. Data may be stored on servers outside Australia.

Mailchimp — email marketing and automated sequences. Data is stored on servers in the United States.

Zapier — automation between our business tools. Data passes through Zapier’s servers during processing.

Calendly — appointment and discovery call scheduling.

Everfit — client programming and training management.

Google Analytics — website usage and traffic analysis.

WordPress and Elementor — website hosting and page building.

We take reasonable steps to ensure these providers handle your data securely, but we are not responsible for their privacy practices. We encourage you to review their privacy policies directly.

4. Overseas Disclosure

Some of the third-party services listed above store or process data on servers located outside Australia, primarily in the United States. By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

5. Cookies

Our website uses cookies and similar tracking technologies to analyse website traffic and improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Access to your information is limited to those who need it to deliver our services. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of any inaccurate or incomplete information, and opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Health Information

Where we collect health-related information as part of our personal training or treatment services, we treat this as sensitive information under the Privacy Act. We will only collect health information with your consent and will use it solely for the purpose of delivering the services you have engaged us for. Health information is stored securely and access is restricted to Coach Dale Hansford.

10. Contact

If you have questions about this privacy policy or wish to make a request regarding your personal information, contact us at:

Coach Dale Hansford

Email: [email protected]

Address: 1/71 Frankston Gardens Drive, Carrum Downs 3201