D HANSFORD PERSONAL TRAINING PTY LTD
Trading as Coach Dale Hansford
ABN: 69 651 782 419
Email: info@coachdalehansford.com.au
Website: https://www.coachdalehansford.com.au
Effective date: 18 August 2026
This policy applies to personal information handled through our website and in connection with our coaching, personal training, consultation, treatment, education and related services.
D HANSFORD PERSONAL TRAINING PTY LTD, trading as Coach Dale Hansford, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we collect, how and why we collect it, how we use and disclose it, how we protect it, and how you can request access, correction or make a privacy complaint.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Health Records Act 2001 (Vic), and other applicable privacy and health-records laws.
The types of personal information we collect depend on how you interact with us and the services you use.
We generally collect personal information directly from you.
We collect, use and hold personal information where reasonably necessary for our business functions and services.
Some of the information required to provide coaching, training or treatment may be health information or other sensitive information.
We will only collect sensitive information where it is reasonably necessary for our functions or activities and where we have your consent, or where another legal basis permits the collection.
Health information may be used to assess training suitability, modify exercises, manage injury-related considerations, provide treatment or manual-therapy services, and support safe service delivery.
You should only provide information that is accurate and relevant to the service. If important health information changes, you should tell us as soon as reasonably practicable.
Payments and recurring subscriptions may be processed through third-party payment providers such as Stripe or another provider shown at checkout.
Those providers may collect and process payment-card or bank-account information under their own privacy and security practices.
We may receive transaction information such as your name, email address, customer identifier, subscription status, payment status, amount paid, billing dates and limited payment-method information.
We may disclose personal information where reasonably necessary to operate the business or provide the service.
We do not sell personal information to third parties.
Some technology, payment, CRM, email, analytics, hosting, cloud-storage or coaching service providers may process or store personal information outside Australia.
Overseas recipients may include service providers located in the United States and other jurisdictions used by those providers.
Where it is practicable to identify additional countries in which information is likely to be disclosed or stored, we will take reasonable steps to keep this policy updated.
Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to that disclosure.
We may use your contact information to send information about coaching, education, seminars, consultations, products, resources or other services where you have consented or where the communication is otherwise permitted by law.
You can opt out of marketing emails by using the unsubscribe link in the communication or by contacting us.
Opting out of marketing does not prevent us from sending service, billing, appointment, subscription or other administrative communications that are necessary to provide a service you use.
Our website may use cookies, analytics tools, pixels and similar technologies to operate the website, understand website usage, improve performance and measure marketing activity.
These technologies may collect information such as your IP address, browser type, device type, referring website, pages viewed and interaction data.
You can control or disable many cookies through your browser settings. Disabling some cookies may affect website functionality.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Security measures may include appropriate account-access controls, password and authentication practices, restricted access to client information, reputable service providers, device security, backups and secure disposal practices.
No internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect passwords and accounts you use to access our services.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, insurance, accounting and record-keeping requirements.
Where health-record retention requirements apply to us as a health service provider in Victoria, health information may be required to be retained for at least seven years after the last occasion on which the relevant health service was provided. Records relating to a person who was under 18 when the information was collected may need to be retained until the person reaches at least 25 years of age, subject to the applicable law.
When information is no longer required to be retained, we will take reasonable steps to destroy it or permanently de-identify it, unless retention is required or permitted by law.
You may request access to personal information we hold about you.
Requests should be sent to info@coachdalehansford.com.au. We may need to verify your identity before providing access.
Access may be refused or limited where permitted by law. Where permitted, reasonable administrative or statutory fees may apply to some requests for access to health records.
If you believe personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant to the purpose for which it is held, you may request correction.
Correction requests should be sent to info@coachdalehansford.com.au.
Where we are not required to make a requested correction, we will deal with the request in accordance with applicable privacy and health-records laws.
If you have a concern or complaint about how we have handled your personal information, contact our Privacy Contact at info@coachdalehansford.com.au.
Please provide enough information for us to understand and investigate the issue. We will review the complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to raise the matter with the Office of the Australian Information Commissioner. Complaints relating to Victorian health information may also fall within the jurisdiction of the Health Complaints Commissioner.
If a data breach involving personal information occurs, we will assess and respond to the incident in accordance with applicable law.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the notification steps required by law.
Photographs, videos and training information you provide may be used internally where reasonably necessary to deliver your coaching, training, assessment or treatment service.
We will not use your identifiable image, video, testimonial, case study or results for public marketing or promotional purposes without appropriate permission.
Where services are provided to a person under 18, we may require consent or involvement from a parent or legal guardian depending on the nature of the service and the individual's capacity to consent.
We will handle information relating to children and young people with particular care and in accordance with applicable privacy and health-record requirements.
Our website and communications may contain links to third-party websites, platforms or services.
Those third parties operate under their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.
We may update this Privacy Policy from time to time to reflect changes to our services, systems, providers, business practices or legal obligations.
The current version will be published on our website with an updated effective date.
Privacy Contact: D HANSFORD PERSONAL TRAINING PTY LTD
Trading as: Coach Dale Hansford
ABN: 69 651 782 419
Email: info@coachdalehansford.com.au
Website: https://www.coachdalehansford.com.au
Location: Victoria, Australia